Important: By registering or using the ems44 platform, you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions stated herein. If you do not agree, please discontinue use of this platform.
1 Acceptance of Terms and Conditions
These Terms and Conditions ("Agreement") constitute a binding contract between you ("Member" or "User") and ems44 ("Company", "we" or "Platform"). This Agreement governs your access to and use of the website, mobile app, and all services provided by ems44.
By accessing, registering, or using any part of the ems44 platform, you confirm that you have fully read and understood these Terms and Conditions and agree to comply with them. This acceptance also includes the ems44 Privacy Policy and Responsible Gaming Policy, which form part of this agreement.
These Terms and Conditions take effect immediately upon completion of your account registration or upon your first use of this platform, whichever occurs earlier.
2 Eligibility & Account Registration
To register and use ems44 services, you must meet the following eligibility requirements:
- Minimum Age: You must be at least 18 years of age at the time of registration. ems44 actively verifies member ages through its KYC process and reserves the right to suspend or close accounts found to belong to underage users.
- Location: You must be located in a geographic region permitted by ems44. Using a VPN or location-masking software to bypass geographic restrictions is strictly prohibited.
- Legal Capacity: You must have full legal capacity to enter into a binding agreement under your local laws.
- One Account Per Individual: Each individual is only permitted to hold one ems44 account. Owning multiple accounts is a serious violation that may result in the closure of all associated accounts.
- Accurate Information: All information you provide during registration must be truthful, accurate, and up to date. ems44 reserves the right to request identity verification (KYC) documents at any time.
Ems44 reserves the right to reject any registration application or terminate an existing account without reason and without prior notice if the above eligibility requirements are not met.
3 User Account Responsibilities
Your ems44 account is personal and non-transferable — it may not be shared or used by any other party. You are solely responsible for all activities that occur under your account.
- Password: You are required to set a strong password and keep your login credentials confidential. Never share your password with anyone, including individuals claiming to be ems44 staff.
- Instant Reporting: If you suspect your account has been accessed without authorisation or has been compromised, contact the ems44 support team immediately via live chat.
- Identity Verification (KYC): ems44 carries out an identity verification process for all members prior to their first withdrawal. Required documents include a copy of your ID card, proof of address, and bank account details.
- Update Information: You are responsible for ensuring that the personal information in your account remains accurate and up to date. Any changes to your address, phone number, or bank account must be reported to ems44.
Ems44 will not be held responsible for any losses arising from unauthorised access to your account as a result of your own negligence in safeguarding your login credentials.
4 Deposits & Payments
Ems44 accepts a wide range of deposit methods including local bank transfers, e-wallets such as Touch 'n Go and GrabPay, and other approved digital payment options. All deposits are processed in real time or within 30 minutes.
- Minimum Limit: The minimum deposit amount is RM 20 per transaction, unless otherwise stated in a specific promotion.
- Source of Funds: You must only deposit funds from a bank account or e-wallet registered in your own name. ems44 does not accept third-party deposits.
- Currency: All transactions are processed in Malaysian Ringgit (MYR). If a deposit is made in a foreign currency, the current exchange rate will apply.
- Transaction Records: ems44 maintains complete records of all transactions. Any deposit disputes must be reported within 72 hours of the transaction date.
- Transaction Fees: ems44 does not charge fees for deposits. However, your bank or e-wallet provider may apply their own charges.
Ems44 reserves the right to hold or review any deposit suspected of involving illegal activity or fraud. In such cases, ems44 may request additional supporting documents before processing the transaction.
5 Winnings Withdrawal
Ems44 winnings withdrawals are processed within 5 to 30 minutes for accounts that have completed KYC verification. Unverified accounts may take longer and are subject to additional review.
- Minimum Limit: The minimum withdrawal amount is RM 50 per request.
- Withdrawal Method: Withdrawals will only be processed to a bank account or e-wallet that has been registered and verified under the same member's name.
- Daily Limit: The daily withdrawal limit is subject to membership tier. Standard members may withdraw up to RM 10,000 per day, while VIP members enjoy higher limits.
- Bonus Wagering Requirements: Any balance obtained through bonuses or promotions is subject to the specified wagering requirements before it is eligible for withdrawal.
- Additional Verification: For withdrawals exceeding RM 5,000, ems44 reserves the right to request additional verification for security and compliance purposes.
Ensure your bank account is registered under the same name as your ems44 account. Withdrawals to accounts under a different name will not be processed and will be returned to your ems44 account balance.
6 Bonuses, Promotions & Special Offers
Ems44 offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, rebates, and VIP member offers. All bonuses are subject to the specific terms and conditions stated alongside each promotion.
- Wagering Requirements: Each bonus carries a wagering (rollover) requirement that must be met before winnings can be withdrawn. These requirements vary depending on the bonus type.
- Validity Period: Each bonus has a stated validity period. Bonuses that are not used within that period will expire automatically.
- One Active Bonus at a Time: Members may only activate one bonus at a time unless otherwise stated in the relevant promotion's terms.
- Abuse Prevention: Any attempt to abuse the bonus system, including using multiple accounts to claim bonuses repeatedly, is prohibited and may result in bonus cancellation and account closure.
- Right to Modify: ems44 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
7 Betting Rules
All bets on the ems44 platform are subject to the following general rules and the specific rules for each game type or sport, available in the platform's help section.
- Bet Acceptance: A wager is only valid once accepted and confirmed by the ems44 system. ems44 reserves the right to reject or void any bet placed at incorrect odds resulting from a technical error or human error.
- Odds: Odds may change at any time before a bet is accepted. The odds displayed at the time of acceptance are the odds used to calculate winnings.
- Event Cancellation: If a sporting event is cancelled, postponed, or not completed within the specified timeframe, all related bets will be refunded to the member's account balance.
- Betting Limit: ems44 sets minimum and maximum betting limits for each market. These limits may vary depending on the type of event and membership tier.
- Live Betting: Live Betting is subject to additional conditions. ems44 reserves the right to temporarily suspend Live Betting markets during an event.
8 Prohibited Activities
The following activities are strictly prohibited on the ems44 platform and may result in immediate account closure, forfeiture of account balance, and legal action:
- Fraud & Cheating: Any form of fraud, system manipulation, hacking, or attempts to exploit technical bugs for personal gain.
- Money Laundering: Using the ems44 platform to process or conceal illegally obtained funds. ems44 cooperates fully with authorities in related investigations.
- Multiple Accounts: Registering or operating more than one account, whether under your own name or using another person's identity.
- Odds Arbitrage: Systematically using arbitrage techniques to exploit odds differences across markets for risk-free profit.
- Bots & Automation: Using automated software, bots, or scripts to access or use the ems44 platform without written authorisation.
- Collusion: Colluding with other players in casino or poker games to gain an unfair advantage.
ems44 employs a sophisticated fraud detection system operating 24/7. Any suspicious activity will be investigated promptly and appropriate action will be taken.
9 Limitation of Liability
Ems44 strives to keep the platform running uninterrupted 24/7. However, ems44 cannot guarantee that services will always be available free from technical disruptions.
- Ems44 is not liable for any losses arising from system outages, server failures, internet connectivity issues, or factors beyond our control.
- Ems44 is not liable for any indirect, consequential, or incidental losses suffered by members as a result of using the platform.
- Ems44's maximum total liability to any member under any circumstances is limited to the amount deposited by that member within the 30 days preceding the claim.
- Members are responsible for ensuring their use of the ems44 platform complies with the laws of their location. ems44 is not liable for any breach of local laws by members.
10 Account Closure and Termination
Whether by ems44 or at the member's own request, accounts may be closed or suspended under the following conditions:
- Voluntary Closure: Members may request account closure at any time by contacting the ems44 support team. Eligible balances will be processed for withdrawal once all conditions are met.
- Closure by ems44: ems44 reserves the right to suspend or close the account of any member who violates these Terms and Conditions without prior notice and without any liability.
- Self-Exclusion: Members who need a break from wagering may apply for self-exclusion through the Responsible Gaming feature. During the exclusion period, the account will be inaccessible.
- Balance Upon Closure: In the event of account closure due to a terms violation, ems44 reserves the right to forfeit balances obtained through prohibited activities. Original deposits may be refunded at ems44's discretion.
11 Amendments to Terms and Conditions
Ems44 reserves the right to modify, add to, or amend these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being published on the ems44 website.
It is your responsibility to review these Terms and Conditions periodically. Continued use of the ems44 platform after any changes constitutes your acceptance of the amended terms.
The "Updated" date at the top of this page indicates the last date these Terms and Conditions were modified. If you do not agree with any changes, please stop using the platform and contact us to close your account.
12 Contact Us
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the ems44 platform, our team is ready to assist you.
- Live Chat — available 24/7 at the bottom-right corner of the platform
- Support email: [email protected] (display only, not clickable)
- Official ems44 Telegram — check the Contact Us section on the platform
- Email response time: within 24 hours on business days
The official languages of communication for ems44 are Malay and English. All formal complaints must be submitted through the official channels listed above.